Lifetime Warranty

Please read carefully, thank you!

iSMASHED offers a comprehensive lifetime warranty on all our repairs!

Would you trust your most cherished smart device to anyone who didn’t? Yup, we didn’t think so either.


Scope of warranty coverage

  • Screen/LCD and any other repaired or replaced parts that malfunction, or do not work as intended or designed.
  • Warranty is limited to the parts and/or service(s) that were paid for.
    • If only parts were purchased, warranty is limited to the replacement of the parts.
    • If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair, except in the situations outlined below.

Warranty exclusions

After iSMASHED repairs the device, the warranty does not protect against:

  • Subsequent mishandling that causes the frame to bend, twist, or crack
  • Water damage
  • Subsequent accidental or purposeful drops
  • Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Software issues unrelated to the repair
  • New damages unrelated to the original repair
  • Any loss of data occurring as a result of the repair – customers are advised to backup all data prior to repair attempt.
  • Battery replacements. Batteries are considered a consumable product and iSMASHED does not offer a lifetime warranty on battery replacements.
  • Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:
    • Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
    • Existence of damage to the frame of device, as noted prior to the repair
    • Water damage
    • Jailbroken devices
    • Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Your technical repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device.
    • a NON-Working, damaged or severed home button/Bio-Metric scanner
    • The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual.

If a customer device is irreparably damaged as a direct result of a repair attempted by iSMASHED and payment has been rendered, the customer is entitled to a fully functional refurbished device of equal or greater value of the damaged device based on its model and condition as received and with the original repair issue resolved, or the monetary equivalent of fair market value of the device in that condition as determined by iSMASHED. If payment was not rendered for service, the repair quote shall be deducted from the value, or a refurbished device of the same damaged condition as received shall be offered. In order to receive a replacement device, the customer’s damaged device must be rendered to iSMASHED.


Limited warranty

Company warrants to you that from the date the Parts or Accessories are provided to you and for the lifetime of your device so long as you remain the owner (Warranty Period), each Part and Accessory provided to you under this Agreement will be materially free of manufacturing defects. Company’s sole obligation, and your sole remedy, under this warranty is limited to, at Company’s sole discretion, repair or replacement of the defective Part or Accessory. This warranty is non-transferable.

Company’s obligations under this warranty are conditioned on your prompt notification to both iSMASHED and Company of any warranty claim and complying with Company’s then-current warranty procedures provided to you. This warranty specifically excludes (i) any Part or Accessory that was altered, repaired, or modified by a party other than Company without Company’s prior written consent; (ii) any defects, damage or errors that (1) occurred after shipping by Company, (2) were the result of improper testing, installation, storage, mishandling, abuse, misuse, accident or causes other than ordinary use of the Part or Accessory, or (3) use of the Part or Accessory in conjunction with another product which is incompatible, or of an inferior quality; (iii) warranty claims by any individual other than you, or warranty claims after the Warranty Period; and (iv) any warranty claim for which Company determines that there is no defect in the returned Part or Accessory.

For repair-related warranty claims, the Company will commit to a date and time in which the relevant company representative can carry out the required repair. Should the repair require greater work that it either needs to be returned into our workshop or to our next level of repair, the technician will discuss with you at the time and must obtain your consent to carry out the extended requirements.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, NEITHER ISMASHED, COMPANY, NOR THEIR SUPPLIERS OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING THE PARTS OR ACCESSORIES. ALL PARTS AND ACCESSORIES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, AND ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. No advice or information, whether oral or written, obtained by you from iSMASHED or otherwise will create any warranty, representation or guarantee by Company not expressly stated herein.

Limitation of Liability

NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, COMPANY WILL NOT BE RESPONSIBLE OR LIABLE TO YOU UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY FOR ANY DAMAGES RELATED TO YOUR USE OF THE PARTS OR SERVICES, INCLUDING WITHOUT LIMITATION (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR CORRUPTION OF DATA, COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES OR FOR LOSS OF PROFITS; OR (C) FOR ANY AMOUNTS THAT ARE IN EXCESS OF THE TOTAL AMOUNTS PAID BY YOU FOR THE PART OR ACCESSORY FROM WHICH SUCH DAMAGE AROSE. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, AND Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.